-----Original Message-----
From: Greg Harris [mailto:gharris@websytz.com]
Sent: Thursday, October 23, 2003 01:09 PM
To:
Cc: dave@websytz.com
Subject: Important Websytz Hosting Notice



Valued Customers,

We are experiencing some issues that I think all of our customers need
to be aware of. In June, I sold Websytz and Erotihost Hosting to an ISP
owned by Starsky Bomer that I believed would be a benefit for everybody
involved. This has not been the case. Over the last few months I have
received many complaints of poor support and service. Additionally, and
most important have been excessive billing problems. Any billing issue
from before today should be addressed directly to your credit card
company and disputed. We have no control over the Starsky Bomer's
merchant account and cannot make those refunds. I urge you to
immediately contact your credit card company for any double billing or
incorrect billing that you have received.

If you are no longer a customer of Websytz or Erotihost, please respond
to this email so that we can delete you from our system. Once you do,
we will verify that your site is not on our servers and you will no
longer be contacted or billed. If you were billed after you cancelled,
please contact your credit card company and dispute the charges.

From this date forward, all charges made by us will show on your credit
card statement as "Thunder Bay Hosting" or "Internet Venture Group".
Any other charge needs to be disputed and reported as fraud.

We will be running billing starting today. If you receive an invoice,
or something is incorrect, please email us immediately and we will
correct it. Please bear with us while we get the billing system cleaned
up.

On another note, Starsky Bomer had advised customers to move their web
hosting accounts to his new "HSphere" server. He even went as far as to
offer free vacations in exchange for this. What he was doing was moving
these customers away from Websytz in an effort to "steal" these
customers. If you were one of these customers, please be aware of the
situation and let us know so we can take appropriate action. We do not
want you to get double billed if you are no longer on our servers.

The support database should be back up and running today and we hope to
have everything cleaned up by the end of the weekend. If you email
support@websytz.com, your email WILL be answered. You can also call us
at 1-888-241-7339.

I sincerely apologize for these problems and hope you can bear with us
while we straighten things out. We will be providing all customers with
a free month of service in exchange for this inconvenience. All annual
customers will have a month added onto their service before renewal,
and we will be giving all monthly customers a free month on their
annual anniversary.

Please feel free to email me @ greg@websytz.com or Dave Korp at
dave@websytz.com if you have any questions at all.

Thank You

Greg Harris




Billing Department
Websytz Web Hosting
Please submit a support ticket with any questions/updated info to: http://www.WebSytz.com/support
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